Water / Water outages

Hot water outages in Moscow by address. Interactive service. 2019

Shutdowns hot water in Moscow in 2019 will begin on May 13. The duration of outages should not exceed 10 days. When there is no hot water in your home, you can find out using a special online service published by the Moscow authorities.

To clarify the timing of turning off hot water in your home, you need to open the item “When is hot water turned off?” in the form below. and start typing your address. By selecting from the hint lists correct option, you will receive information about your home.

You can also find out more information about the timing of hot water shutdowns on the website of the Moscow United Energy Company (MOEK).

The service looks like this:

To find out information about your home, you need to start typing the address you are interested in in the information entry box, and then select it from the drop-down list of “tips”».

If you do not find your address in the widget, please contact your management company for information about when hot water will be turned off in your home. Most likely, hot water is supplied to your home not by MOEK, but by another company.

Hot water shutdown schedule by address. Administrative districts of Moscow

Hot water outages in Moscow by address. A little about the history and reasons

They started publishing interactive graphs of hot water outages at addresses in Moscow about five years ago. Before this, MOEK best case scenario I posted Excel files on the Internet with lists of houses and streets. Well, until the mid-2000s, it was possible to find out about hot water outages only from advertisements in the entrance. And in this sense, of course, the capital’s utility workers have come a long way over the past ten years.

Why does the problem of hot water outages arise? The fact is that the heat supply system and hot water in Moscow formed into Soviet period and is extremely centralized. From large thermal power plants, the coolant (in simple terms, steam) is supplied directly to houses. And only in very rare cases do houses have their own boiler rooms (heating boilers are installed).

As a result, in order to carry out the necessary preventive and renovation work, you have to turn off the coolant supply (and hot water is heated from it) for several blocks at once. Otherwise, the central heating pipes cannot be repaired. As a result, residents suffer. They have to sit for weeks without hot water.

Hot water outages - timing and start dates of outages in 2019

Hot water outages in Moscow in 2019 begin on May 13. During outages, preventive maintenance is carried out and major renovation at district heating stations and central heating points. Repairs are carried out using modern energy-saving technologies. Diagnostics of networks, hydraulic tests are carried out, as well as necessary cases, relaying of pipelines.

A few years ago, Muscovites lived without hot water for almost a month, then three weeks (21 days), then 2 weeks (14 days), and today the maximum period for turning off hot water is 10 days.

Why are there hot water shutdowns in Moscow in the summer?

Hot water shutdowns are associated with so-called "hydraulic tests" tests. They are carried out following the results of a repair campaign on heating networks. For what?

This is how goals are formulated hydraulic tests The utility workers themselves:

checking the strength and density of pipelines and their elements, including all welded joints, as well as identifying weak spots caused by corrosion and metal fatigue of pipelines;

• checking the quality of repairs performed on heating networks;
• identifying defects and eliminating the causes of heat and coolant losses;
• ensuring trouble-free operation of heating network equipment and reliable heat supply to consumers during the heating season.

What does the legislation say about the rights of citizens in connection with mass outages of hot water in the summer?

The current legislation of the Russian Federation establishes requirements for the organization of hot water supply in apartment buildings as follows.

Permissible duration of hot water supply interruption:

• 8 hours (total) for 1 month;
• 4 hours at a time;
• in case of an accident on a dead-end highway - 24 hours;
• when carrying out preventive maintenance (once a year);
• shutdown of hot water supply systems should not exceed 10 days.

How do I pay for hot water during a power outage?

IN summer period, when hot water is turned off for scheduled repairs, a recalculation must be made for consumers - charges for hot water are not charged at this time.

In the event of an unscheduled shutdown due to a malfunction engineering equipment- both main and intra-house ones, recalculation is also done. If the owner of the home (premises) did not receive hot water in the required volume or there were interruptions in its supply, he can count on the recovery of moral damages and payment of penalties provided for by the Law on the Protection of Consumer Rights. It is 3% of the monthly tariff for each day of non-fulfillment of obligations management company or the supplier organization.

Deviation from standard values by 3 degrees during the day and by 5 degrees at night (from 0 o'clock to 5 am). If the temperature of “hot” water is below 40 degrees, you can pay for it as for cold water.

Turning off hot water in summer. How to escape?

As evidenced by opinion poll data, 45% of Russians heat water on the stove during hot water outages. Women (52%) and respondents with low incomes (51%) do this especially often. At the same time, some of them are thinking about buying a water heater, while others consider this invention dangerous.

Those who use the stove have different attitudes towards turning off the water. Some people are very annoyed by this: “I’m going crazy from this”; “This shutdown just infuriates me!”; “Three weeks of hot water outage is an excessively long period of time for carrying out repair and maintenance work on heating networks”; "Horror . And I’m trying to live somewhere else.” Others take this period calmly: "Adapt- not a problem"; “Not the worst loss. Modern man It’s quite possible to do without hot water for some time.”

Every fifth respondent (20%) acquired a water heater. More often, this solution to the problem is preferred by Russians aged 40-49 years (27%) and respondents with high incomes (23%). “Three weeks without hot water is a disaster!” - they explain their decision. True, many of those who decided to buy a water heater say that for them the shutdown of hot water lasts more than three weeks: from a couple of months to decades.

9% of respondents do not experience inconvenience due to hot water being turned off, since they are hardened enough to accept cold shower. Men (14%) and those with high income(11%). According to them, a cold shower is invigorating and good for the skin.

6% of Russians go to friends and relatives to wash themselves during difficult periods. “Very convenient: I ate, washed, talked,” they comment.

Another 3% of respondents believe that turning off the hot water is a good reason to go to the bathhouse. “There is nothing more beautiful than on a hot summer day to forget about the bustle of the metropolis and find yourself in a sauna among beautiful and interesting people, and at the same time wash yourself. Moreover, a sauna is good for the skin,” said the respondents.

3% of respondents offered other answers. Here are the most interesting of them: “I go to the pool”; “I don’t wash,” “I wash at work,” “I swear.”

Some Russians are lucky and have no problems with hot water. 9% have a gas water heater.

Well, 5% of respondents do not turn off hot water in the summer. Lucky ones))

In Moscow, hot water is turned off annually from May to the end of August for maintenance work. The hot water shutdown schedule is drawn up and published before the start of the planned shutdown season. Enter your address in the line below to find out when your hot water shuts off in 2019.

2. Why is hot water turned off every year in Moscow?

Turning off hot water is a technical necessity to prepare communications for the heating season, in order to ensure reliable operation all elements of a complex centralized heat supply system - thermal stations, main and distribution heating networks, central and individual heating points. Carrying out preventive maintenance, as a rule, requires turning off hot water to consumers for a short period of time.

3. For how long is hot water turned off?

Today in Moscow the duration of outages is no more than 10 days. Moreover, in 2011 the water was turned off for 14 days, and even earlier - for 21 days. 10 days is a reasonable period for turning off hot water without loss of quality and reliability of the Moscow heat and power system.

In new microdistricts where new generation networks have been laid, modern heating points, the shutdown period can be reduced to the minimum necessary for carrying out preventive maintenance to ensure high-quality preparation of the equipment. Replacing older motors, pumps and heat exchangers requires more time and attention. For this reason, the shutdown period may vary in different areas, blocks and even neighboring houses.

The period for shutting off hot water for the period of maintenance work is indicated from the time and date of the start of the shutdown to the time and date of the end of the shutdown of hot water supply, but cannot exceed 10 days, that is, it must be less than 240 hours.

4. In which houses in Moscow is the hot water not turned off at all or is it turned off for a short period of time?

In homes with alternative piping, the hot water may not be turned off every year, or for a short period of time, because it is possible to check and repair the main system while hot water is flowing through the backup pipes. However, even the most modern equipment requires prevention, so it is not possible to completely abandon the shutdown of hot water in a metropolis with a centralized heating system.

5. Why don't they turn off the cold water?

Water / Water outages

Hot water outages began in Moscow on May 10, as reported by the Moscow United Energy Company (MOEK, the largest heat supplier in the capital). The outages will last no more than ten days. You can find out when there will be no hot water in your home using one of the special online services.

Hot water shutdown schedule in Moscow. Source - MOEK website

It is MOEK that is responsible for carrying out the repair campaign ahead of the new heating season. It is also the primary source of information about the hot water shutdown schedule. Accordingly, MOEK publishes hot water shutdown schedules every year.

About five years ago these were just Excel files that could be downloaded on the company’s website. Today, MOEK is informing Moscow residents about upcoming hot water supply restrictions using an interactive service.

He is on home page(as far as one can understand, in somewhat reduced functionality) and in a special section of the company’s online services https://online.moek.ru/.

It looks like this:

To find out when there will be no hot water in your home, you need to enter the address in the search field. To help users, the service provides a list of “tips” from similar addresses. In addition to the shutdown date, the service also indicates the time (accurate to the hour) when hot water will be turned off and then turned on at a given address.

Hot water shutdown schedule on Mos.ru website

Since last year, the capital’s portal mos.ru began publishing interactive hot water shutdown graphs

The service is located in a special section, which is called - Hot water shutdown schedule in Moscow.

This section looks like this:

You can find out when the hot water will be turned off in your home right here by typing your address in the window that says “Enter your home address”

Hot water shutdown schedule in the Open data section

Department website information technology Moscow - Another source where you can get information about turning off hot water in the capital. Or rather, not even the DIT website itself, but a portal where the city authorities publish an array of information as part of the Open Data project.

It has a section “Hot water shutdown schedule”. There you can also find the object you are interested in and find out the timing of turning off the hot water in it.

The service looks like this:

The service is not as convenient for the average user as the MOEK and Mos.ru informers, but it makes it possible to download data on the timing of water shutdowns in different formats, as well as learn about changes in already approved schedules. Sometimes this is important.

Why are hot water turned off in the summer?

Hot water shutdowns are associated with so-called "hydraulictests" tests. They are carried out following the results of a repair campaign on heating networks. For what?

This is how the utility companies themselves formulate the goals of hydraulic tests:

• checking the strength and density of pipelines and their elements, including all welded joints, as well as identifying weak points caused by corrosion and fatigue of pipeline metal;
• checking the quality of repairs performed on heating networks;
• identifying defects and eliminating the causes of heat and coolant losses;
• ensuring trouble-free operation of heating network equipment and reliable heat supply to consumers during the heating season.

What does the legislation say about the rights of citizens in connection with mass outages of hot water in the summer?

The current legislation of the Russian Federation forms the requirements for the organization of hot water supply in apartment buildings as follows.

Permissible duration of hot water supply interruption:

• 8 hours (total) within 1 month;
• 4 hours at a time;
• in case of an accident on a dead-end highway - 24 hours;
• when carrying out preventive work (oneonce a year) shutdown of hot water supply systems should not exceed 10 days.

How do I pay for hot water during a power outage?

In the summer, when hot water is turned off for scheduled repairs, a recalculation must be made for consumers - no payment is made for hot water at this time.

In case of an unscheduled shutdown, which is associated with a malfunction of engineering equipment - both main and intra-house, a recalculation is also made. If the homeowner (premises) did not receive hot water in the required volume or there were interruptions in its supply, he can count on the recovery of moral damages and payment of penalties provided for by the Law on the Protection of Consumer Rights. It is 3% of the monthly tariff for each day of failure to fulfill obligations by the management company or supplier organization.

Deviation from standard values ​​by 3 degrees during the day and 5 degrees at night is allowed (With0 hours to 5 am). If the temperature "hot» water below 40 degrees, you can pay for it as if it were cold.

Turning off hot water in summer. How to escape?

As evidenced by a recent opinion poll, 45% of Russians heat water on the stove during hot water outages. Women do this especially often (52 %) and respondents with low income (51 %). At the same time, some of them are thinking about buying a water heater, while others consider this invention dangerous.

Those who use the stove have different attitudes towards turning off the water. Some people find this very annoying: “I’ll gothis makes me crazy"; "MeThis shutdown is just infuriating!”; "Threeweeks of hot water shutdown is an excessively long period of time for carrying out repair and maintenance work on heating networks”; "Horror. And I’m trying to live somewhere else.” Others take this period calmly: "Adapt- not a problem"; "Notthe worst loss. A modern person can easily do without hot water for some time.”

Every fifth respondent (20 %) got a water heater. Most often, Russians aged 40-49 prefer this solution to the problem. (27 %) and respondents with high income (23 %). "Three weeks without hot water is a disaster!” - they explain their decision. True, many of those who decided to buy a water heater say that for them the shutdown of hot water lasts more than three weeks: from a couple of months to decades.

9% of respondents do not experience inconvenience due to the hot water being turned off, since they are hardened enough to take a cold shower. Men often boast of such hardening (14 %) and high income holders (11 %). According to them, a cold shower is invigorating and good for the skin.

6% of Russians go to friends and relatives to wash themselves during difficult periods. "Veryconvenient: ate, washed, talked,” they comment.

Another 3% of respondents believe that turning off the hot water is a good reason to go to the bathhouse. "Nonothing is more beautiful than on a hot summer day to forget about the bustle of the metropolis and find yourself in a sauna among beautiful and interesting people, and at the same time wash yourself. Moreover, a sauna is good for the skin,” said the respondents.

3% of respondents offered other answers. Here are the most interesting of them: "I'm walking to the pool"; "Not I wash myself" "I pray At work", “I’m swearing».

Some Russians are lucky and have no problems with hot water. 9% have a gas water heater.

Well, 5% of respondents do not turn off hot water in the summer. Lucky ones))