Polite refusal, compiled taking into account psychological subtleties, will allow you to say “no” in such a form that the addressee not only will not be offended, but will also strengthen his desire for further cooperation.

From the article you will learn:

When and how to use polite forms of refusal

The ability to use polite forms of refusal in cases where you cannot fulfill someone's request will always come in handy. Of course, in the workplace where you perform your professional responsibilities, you have to refuse much less often. This is due to the ethics of business relationships, when both requests and the obligation to fulfill them are strictly regulated job descriptions both the one who makes the request and the one to whom it is addressed.

However, circumstances may develop in such a way that you will have some freedom of choice. Most often, these are just such requests and proposals from colleagues, which just go beyond the established regulations. But in some situations, a polite refusal may be required, even when the request is related to the fulfillment of something that is part of your functionality, but due to your workload you cannot fulfill it.

In any case, a monosyllabic answer “no” is excluded. You should use polite forms of refusal to avoid damaging your relationship with a colleague or head and, at the same time, make it clear that such requests should not be made to you in the future.

Psychologists advise using such simple but effective polite forms of refusal as:

1. Delay of decision- ask for time to think about the request, promise to let you know whether you can fulfill it after, for example, checking your diary and to-do list;
2. Explain why you cannot comply with the request- although you are not obliged to give explanations (if this is not a direct order from the manager);
3. Anticipate the request- if you expect that a request will follow, complain to your interlocutor before he makes it about how busy you are;
4. Promise that next time you will fulfill the request- this version of the polite form of refusal still does not oblige you to say “yes” next time, especially when supplemented with the condition “in case I have free time”;
5. “Mirror” your interlocutor’s request with your refusal- repeat the phrases with which the interlocutor is trying to convince you to fulfill his request, showing friendly sympathy and looking into the eyes of your counterpart.

EXAMPLE

An example of a polite refusal in a “mirror” form:

You: “Unfortunately, I won’t be able to help you with your report after lunch.”

Colleague: “I need to do it today.”

You: “Yes, I know you have to submit a report today, but I won’t have time to help you.”

Colleague: “But today is the last day for submitting reports.”

You: “Yes, today is the deadline, but I’m busy this afternoon and won’t be able to participate in the preparation of the report.”

Polite refusal can be used in relationships with immediate supervisor or director. If, for example, he once again tries to load you with overtime, try to explain that the greater the workload, the less productive you are. Explain to him that working hours you will be able to perform assigned tasks according to their priority.

Many people are completely unable to refuse, while others skillfully take advantage of this, turning into manipulators. This is wrong. You need to learn to refuse competently and politely, but at the same time firmly and unambiguously.

Before learning how to refuse, it is worth finding out the reason why people do not know how to refuse and fulfill every request, although this greatly interferes with their life. Most often, people are afraid to say no because they are not sure that the friendship will survive after a refusal. This is a completely wrong position, since through constant self-sacrifice it is impossible to earn either friendship, much less respect.

How to politely refuse someone

There are three main refusal techniques, which will be discussed in detail below.

Refuse without saying no

Sometimes, the simpler and more accessible the response to a request is formulated, the faster the futility of his demands will become clear to the petitioner. A simple refusal consists of saying the word “no.” However, for many it is difficult to refuse directly, or the chain of command does not allow this. In these cases, it is worth using the soft refusal technique.

Soft refusal

Application this method, allows you to somewhat smooth out the categorical nature of the refusal. To politely refuse people, at the first stage it is necessary to show attentiveness and courtesy to the applicant. If his question is not entirely clear, it is necessary to clarify everything he did. What if there is still an opportunity to help him? If this is not possible, then you need to gently say that this matter is in the competence of another person, and you do not have time and you will not be able to help. It is definitely worth emphasizing that if you refuse, you are very sorry. You need to prepare for the fact that the petitioner will begin to press for pity or threaten. In this situation, under no circumstances should you enter into controversy, but only repeat the refusal.

Mixed failure

This method is somewhat reminiscent of the technique of working with customer objections when selling. Using this method, you can repel even the most capable manipulator. The only condition is complete calm during the conversation and a firm intention to defend your point of view. When communicating with a persistent petitioner, it is very effective to repeat his last phrases - this is one of the methods of how to refuse without saying no. The thing is that repetitions make it clear to the manipulator that the refusal is not due to the fact that the person did not understand the request.

When you refuse, you must always remember that by making such a decision, you are only defending your own opinion, and are not violating anyone’s rights at all.

How to refuse a request

Sometimes it is very difficult for us to refuse a person, especially when he insists on your help. You are faced with a choice: refuse, offending the person, or fulfill the request, but end up with a lot of difficulties and problems. At the same time, quite often we choose the second option, and, going out of our way, fulfill the person’s request.

If the person asking is offended by you for refusing, think about why he is doing this. There are times when someone does you a favor and then expects you to reciprocate. Moreover, his request is actually a demand, which is dressed in a request only out of politeness. This is a very difficult situation, so try not to get caught in such difficult cases, and never ask a person for a favor if you know that he may demand something in return soon. In such cases, you can offer the person some kind of alternative, that is, help in a different form.

If a person asks for something too persistently, then, as a rule, this is an ordinary manipulator. Basically, such people are not capable of providing assistance, and in principle you cannot expect any serious services from them. Perhaps you have already helped him once, so he turns to you again. And if you fulfill his request this time, he will ask you again and again and again ad infinitum.

You may not explain the reasons for the refusal, this is your right, but, unfortunately, very often the person asking begins to argue with you, you may even lie, which is unpleasant, just to finish this question. There is no need to sit and make excuses to the person, just say that you cannot fulfill his request, and that’s all.

If it is inconvenient for you to refuse, but you are also unable to fulfill his request, then you can offer to help the person asking to resolve the issue differently. Be sure to start the conversation with the fact that you would really like to help him, but given certain circumstances, you cannot do this now. But you can help in another way, and you will be happy to do so. Perhaps such a refusal will be received positively, and you will not ruin your relationship with this person.

Remember, no one has the right to force you to do anything. If you decide to refuse a request, refuse boldly, perhaps this person will be offended by you later, but you need to choose what is convenient for you - survive this person’s offense or get a lot of problems and troubles.

How to refuse a manager

Is your manager burdening you with a lot of extra work? How to prevent yourself from being taken advantage of without getting fired? How to refuse a manager? Most employees ask themselves these questions at least once in their lives. It turns out that you just need to learn to say “no.” If at the very beginning of your work you let your boss know that you know how to refuse, then in the future he will not have the desire to burden you with tasks overtime.

It is necessary to understand the reasons for this behavior of your manager. Look around. Do your colleagues stay late after work or does your boss consider you the weak link? In the first case, you need to choose: whether to join the workers or leave the company, since going against the team will be difficult. Perhaps he decided that you simply could not refuse him. And with all this, he does not doubt your professionalism and, perhaps, considers you one of the best. He would hardly trust important work bad employee.

Having established the reason, you may well demand a promotion or increase in your position. wages. The manager himself must take care of this, but practice shows that this happens extremely rarely.

As if casually, ask whether the additional load will be paid. You should show your manager that you respect yourself and your work and will not work for free. Therefore, when you are burdened with additional work, ask what additional payment you will be given after completing it.

Do not under any circumstances show your fear in front of your leader, he is the same person as you, and, undoubtedly, you can also come to an agreement with him. Give up overtime, reminding the manager about employment contract, where your work schedule is carefully spelled out.

It is possible that the boss does not remember that some type of work is not included in your job responsibilities. Tell him about this in a polite manner, and most likely the incident will be resolved. Refusing is not as difficult as it seems.

To refuse your manager, explain to him the next time he approaches you with a request that you are already busy with work, and the additional workload may affect quality. It is possible that for him at the moment it is more important to complete the work with which he approached you, and current tasks can be postponed.

If you fail to find a common language with your manager, and you still don’t know how to refuse the manager, then in the end, the light has not converged on one organization. Leave this place.

Paradoxically, the ability to refuse is just as necessary as the ability to sympathize and help. If you can't say no, you will be contacted without a twinge of conscience by those who would never respond to a request for help. We master the technique of refusal.

There are many people in the world who are called trouble-free. You can contact them at any time of the day for help, and they will never refuse. Many consider this quality of their character to be a human virtue, because it is beneficial to always “have at hand” such a “no-failure” person in order to transfer some of your problems onto him.

However, rarely does anyone take the trouble to think: maybe a person simply cannot refuse?

People who cannot say “no” often do not have enough time for their own affairs and personal life, although as gratitude for their reliability they can best case scenario expect a backhanded compliment.

A striking example of a reliable person and what the inability to refuse leads to is the old film “Autumn Marathon” with Oleg Basilashvili in leading role. The hero of the film is not young, but he never learned to refuse and live the way he wants. His life was almost over, but he never became a person because he always lived the way others wanted.

Reliable people always, like a magnet, attract people who actively take advantage of their inability to refuse. We can say that the executioner is looking for a victim, and the victim is looking for an executioner. And even if the “non-refusal person” suddenly rebels and refuses to play the role of a lifesaver, he will immediately be accused of being careless and heartless.

There are golden words that everyone should remember: “Living the way you want is not selfishness. Selfishness is when others should think and live the way you want.”

Why are people afraid to say no?

People who fulfill other people's requests against their wishes most often have a soft and indecisive character. In their hearts, they really want to say “no,” but they are so afraid of embarrassing or offending another person with a refusal that they force themselves to do something that they do not like at all.

Many people later regret what they once wanted, but were unable to say “no”.

Often, when people refuse, they say the word “no” as if they feel guilty about something - it seems to them that some kind of unpleasant reaction will follow. Indeed, many are not used to being rejected, and “no” causes a negative reaction in them - they are rude, break off relationships, etc.

Some people don't say “no” for fear of becoming unwanted and being left alone.

How to refuse politely?

By saying “no,” we often make enemies for ourselves. However, it is worth remembering that what is more important for us is to offend someone with a refusal or to take upon ourselves the fulfillment of obligations that burden us. Moreover, it is not at all necessary to refuse in a rude manner. For example, the same diplomats try not to say “yes” or “no,” replacing them with the words “Let’s discuss this.”

When saying “no”, it is worth remembering that:

• this word can protect against problems;
• can mean “yes” if pronounced hesitantly;
• successful people say “no” more often than “yes”;
• by refusing what we cannot or do not want to do, we will feel like a winner.

There are several simple ways polite refusal, which show that this task is within the power of anyone.

1. Outright refusal

Some people believe that when refusing something, you must give a reason for the refusal. This is a misconception. First, explanations will look like excuses, and excuses will give the person asking hope that you can change your mind. Secondly, it is not always possible to name the real reason for the refusal. If you invent it, the lie may later be exposed and put both in an awkward position. In addition, a person who speaks insincerely often gives himself away with his facial expressions and voice.

Therefore, it is better not to fantasize, but simply say “no” without adding anything else. You can soften the refusal by saying: “No, I can’t do this,” “I don’t want to do this,” “I don’t have time for this.”

If a person ignores these words and continues to insist, you can use the “broken record” method, repeating the same words of refusal after each of his tirades. There is no need to interrupt the speaker with objections or ask questions - just say “no.”

This method is suitable for refusing aggressive and overly persistent people.

2. Compassionate refusal

This technique is suitable for refusing people who tend to get their way with their requests, causing pity and sympathy. In this case, it is worth showing them that you empathize, but cannot help.

For example, “I’m very sorry for you, but I can’t help you.” Or “I see that it’s not easy for you, but I can’t solve your problem.”

3. Justified refusal

This is a fairly polite refusal and can be used in any setting - formal or informal. It is suitable both when refusing to older people and when refusing to people occupying a higher position on the career ladder.

This refusal assumes that you give a valid reason why you cannot fulfill the request: “I can’t do this because I’m going to the theater with my child tomorrow,” etc.

It will be even more convincing if you name not one reason, but three. This technique is called failure for three reasons. The main thing when using it is the brevity of the wording so that the person asking quickly grasps the essence.

4. Delayed refusal

This method can be used by people for whom refusing someone’s request is a psychological drama, and they almost automatically respond with consent to any request. People of this type often doubt that they are right and tend to endlessly analyze their actions.

Delayed refusal allows you to think about the situation and, if necessary, seek advice from friends. Its essence is not to say “no” immediately, but to ask for time to make a decision. This way you can insure yourself against rash steps.

A justified refusal might look like this: “I can’t answer right now because I don’t remember my plans for the weekend. Perhaps I have arranged to meet someone. I’ll need to look at my weekly planner to confirm.” Or “I need to consult at home,” “I need to think. I’ll tell you later,” etc.

You can refuse in this way to people who are assertive and do not tolerate objections.

5. Compromise refusal

Such a refusal can be called a half refusal, because we want to help a person, but not completely, but partially, and not on his terms, which seem unrealistic to us, but on our own. In this case, it is necessary to clearly define the terms of assistance - what and when we can and what we cannot.

For example, “I can take your child to school with mine, but just let him be ready by eight o’clock.” Or “I can help you do repairs, but only on Saturdays.”

If such conditions do not suit the requester, then we have the right to refuse with a calm soul.

6. Diplomatic refusal

It involves a mutual search for an acceptable solution. We refuse to do what we don’t want or can’t, but together with the person asking, we look for a solution to the problem.

For example, “I can’t help you, but I have a friend who deals with these issues.” Or “Perhaps I can help you in another way?”

In response to examples different techniques refusal, one can argue that it is necessary to help people and that by refusing others, we ourselves risk ending up in difficult situation when we have nothing to count on anyone's help. Note that we're talking about only about the requests of people who are accustomed to “playing with one goal,” believe that everyone is obliged to them and abuse the reliability of other people.

“No” is an incredibly simple word to pronounce, but many people find it difficult to say, despite the fact that others use it quite often and impartially towards them. Many people are unable to refuse a person. There are people who, not wanting to offend another, categorically refuse to say “no”, expecting some kind of negative consequences in case of refusal.

There are many reasons why they cannot protect yourself from manipulation and say this simple word. As a result of constant continuous violence against oneself, a person earns stress. It makes no sense to take your psyche to such an extreme. A polite refusal can make your life a lot easier.

In this article we will try to carefully understand why it is sometimes so difficult to say “no” and learn how to learn to refuse people.

Why is it so hard to say no?

Many people agree in cases where they would gladly say no. Why is this happening? In fact, saying “yes” is much easier, since such an answer, despite the internal violence against oneself, is more comfortable for many. When a person agrees to a request, in most cases he can count on gratitude and a positive attitude towards himself. When you say “yes” to your boss, a co-worker, or an unknown passerby on the street, you have every chance of feeling goodwill and sympathy for yourself.

Refusal is inextricably linked with the need to justify one’s “no,” thereby heating up the situation between people. When you say no, you may have a 100% feeling that you did the right thing, but nevertheless, there is some internal discomfort due to the fact that you feel that you were not responsive enough. You may even feel guilty for not helping the person.

Low self-esteem may also cause people to be unable to say no. This quality is formed in childhood. If the parents loved the child just for who he is, then he will not have problems with self-esteem. Such people are able to say “no” absolutely regardless of other people’s opinions without any feeling of guilt. A person doesn’t even think about making excuses to someone. He just says no because it's what's best for him.

If a person is overly educated, then he runs the risk of turning into a trouble-free personality. The fear of appearing poorly brought up becomes the reason that a person simply cannot imagine how to politely refuse. To get rid of such a complex, it is enough to understand one simple truth: the word “no” in no way violates the norms of decency, and in some situations even strengthens them.

Another reason why people fail to refuse is a misunderstanding of the significance of refusal.

Why is it important to learn to say “no”

When you politely refuse a person, you can save yourself wasted hours, days, or even months of your personal time. This way, you won't fall into the so-called promise trap.

A trouble-free person initially remains at a disadvantage for himself. Such a person will be constantly used by everyone for their own interests, and the person himself will neglect his own. The importance of mutual assistance cannot be denied, since it is an important component of normal relationships between people. But by constantly fulfilling someone’s requests, while ignoring his personal interests, a person acquires a reputation as a spineless person who can be used without a twinge of conscience.

The desire to learn to say “no” will instantly stop any manipulation from others. In addition, if we fail to refuse any request, we risk letting down the person who turned to us for help, because the lack of time, desire and energy to do something will lead to ineffective completion of the task. In the case when you are not able to cope with some problem, it is better to refuse immediately than to force the person to place certain hopes on you. Remember that by constantly responding positively to any requests, you risk completely losing touch with your own “I”, not realizing what you really want.

When will you understand how to properly refuse someone, you will gain significant respect in your social circles. When you say “no”, it does not mean that you become unnecessary to people. There are many different options to prove your irreplaceability and uniqueness.

Successful people know simple recipe for success. To do this, you need to do exclusively what arouses admiration and enthusiasm. In order to weed out uninteresting and useless tasks, you simply need to learn to say “no.”

To achieve unprecedented career growth and to learn to manage your life, you must be able to firmly and impartially refuse when your heart tells you, and agree where your intuition says “this is really what you need!”

The ability to refuse - how to learn to say “no”

The main mistake of people who do not know how to say “no” correctly, is that they do not realize that anyone can get into their position just as they can. However, if you see any signs of aggression as a reaction to your refusal, you should definitely consider whether it makes sense to contact someone who completely ignores your interests.

Don't give people the opportunity to slow you down on your way to set goal. If any request seems insignificant compared to your plans, then you should definitely answer with a 100% refusal. Don't make someone else's life easier at the expense of your own happiness. Remember that you have your own life, work, interests, leisure and hobbies.

In order to understand how to refuse correctly, you need to clearly highlight your life priorities. For example, you put the peace and well-being of your family first, your career second, and hobbies and hobbies third. Don't forget these things when you're vacillating between yes and no.

If there is an expression that says that even a dead fish can easily swim with the flow, but only the one with a backbone will go against it. Unless you are a spineless creature, when you need to refuse, show strength of character and determination, and remember that you have the right to refuse in any case when the request goes against your interests.

You need to find and strengthen your resolve. Before making a decision, be sure to think about the motives of this or that person, decide whether his request really plays into your hands. Make a decision in your head about refusal and confidently express it to your interlocutor.

When you say “no,” be sure to use the pronoun “I.” Briefly justify your refusal so that the person understands why he came across your “no.” You should not mumble or show any signs of uncertainty, since such behavior will either lead to conflict situation, or they will still take advantage of your vulnerable position, and you will again say an unwanted “yes”. Refuse as firmly and succinctly as possible so that your interlocutor does not have the desire to persuade you.

Remember that your posture and intonation should communicate your confidence. This is very important.

Some psychologists advise recording in a special notebook those moments when you were unable to answer “no.” It is necessary to evaluate in what situations and with what people this happened more often. You need to describe the feelings you experience at such moments, and also think about how you should have behaved in a given situation.

How to properly refuse a person - how to say “no”

In cases where you know for sure that you will refuse a person, you should not interrupt him. Give him the opportunity to speak fully. Refusal should not look like a spit on his interests with high mountain. In order to show a lack of indifference towards the person asking, you can show the person some alternative options way out of the situation. We need to understand that very often we have to refuse proposals or requests that under other circumstances or at another time we would have responded with consent. So don't forget to offer various options solving certain problems.

It’s good when the refusal must be formalized in in writing, even if communication occurs in real time. You always have time to think through your “no.” If you contact a person verbally, never respond immediately with the argument that you need to think about it. This formulation will simultaneously prepare the person for a possible refusal and give you the opportunity to buy some time to justify your “no.”

When you finally decide to refuse, think through everything you plan to say. You are unlikely to give up something very pleasant, so your emotions can be very diverse.

It must be borne in mind that in most cases your refusal will be followed by another attempt to convince you. Listen to your partner without interrupting. Voice your refusal again, several times if necessary. This technique is called a “broken record.” Form clear, understandable arguments.

In order to make your refusal a little softer, you can use the so-called “Refusal with Understanding” technique. Let your interlocutor understand that you sympathize with his problem, and convince him that there is nothing you can do to help at the moment. It would not be superfluous to add how important it is for you to trust a person in you.

Summarizing everything said above, we note that no matter how they try to manipulate you, you are not obliged to make excuses to anyone. Often, a firm “no” without unnecessary ranting is enough for no one to ever think about using you for their own purposes.

You should also not go to extremes by refusing any requests. Remember that the decision to fulfill a particular request should be your own, and not the product of another person’s manipulation.

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The ability to write refusal letters is one of the most important skills of an enterprise employee responsible for external relations of the organization and business correspondence. The content and presentation of such a letter not only speaks about the education and culture of its originator, but also forms the image and reputation of the enterprise in the business environment.

What are the reasons for business correspondence?

Every actively operating company regularly receives letters with various offers. This could be an offer for cooperation (commercial), for participation in an event (conference, seminar, celebration), etc. Letters of request, claims, reminders, etc. are also common in circulation between organizations. Thus, the incoming correspondence of an enterprise can amount to dozens, or even hundreds of different messages that require a response.

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How to issue a refusal

Review of a letter does not in any way guarantee that the representative of the organization who received it will necessarily agree to the proposal, request or claim contained in it. On the contrary, in many cases, company employees write refusals.

But in order to refuse correctly, you need certain skills. It is important not to offend the sender of the letter with negative content - this is dictated not only by the rules of basic business politeness, but also by the possibility that in the future he may become a customer, client or partner.

General information about business letters

All official correspondence is subject to certain rules compilation. First of all, it is necessary to remember that, despite the fact that the content of the letter can be absolutely arbitrary, its structure and composition must comply with the standards adopted in the design business papers, i.e. conditionally divided into three parts: the beginning (appeal and title of the letter), the main section and the conclusion (signature and date).

The writing style should be restrained, concise, without overly “loaded” sentences or complex specific terminology. The refusal should be made as correct as possible; rudeness, profanity and other extreme manifestations are unacceptable. When forming a letter, it is necessary to take into account the norms of the Russian language in terms of speech culture, vocabulary, grammar, spelling and style.

The refusal may be unmotivated, but it is still better if the reason is indicated in the letter.

If the answer is detailed and thorough, then you should divide it into paragraphs or points - this will make the perception of the text much easier.

If you refuse, there is no need to cut back and “burn bridges”; it is advisable to leave a path to retreat, that is, to thank for the attention shown and express hope for the possibility of further cooperation. To do this, you can specify the conditions that the recipient must meet to establish a business relationship. If there is an opportunity to advise a company that would also agree to cooperation or other proposals made in the initial message, then you should not neglect it - this will leave a good mark in the memory of the addressee.

Who should I write to?

The refusal must be written strictly in the name of the person who signed the original letter. Otherwise, the refusal may not reach the recipient or get lost in the flow of incoming correspondence. However, if there was no signature of a specific person under the offer letter, then you can use a neutral form of address (for example, in the form of a simple greeting “Good afternoon”).

Drawing up a refusal letter

The letter can be written by hand (this format will indicate a special, warm attitude towards the addressee) or printed on a computer.

In this case, it is acceptable to use a simple sheet of paper or a form with company details and a company logo.

The letter of refusal is generated in a single original copy and must be dated and numbered (in accordance with the document flow of the enterprise). In this case, information about it should be included in the journal of outgoing correspondence, noting its date, number and briefly its contents. In the future, this log can become evidence of the creation and sending of a message.

Who should sign

Ideally, the letter should have the autograph of the director of the organization, but this is not always possible (and is almost completely excluded in enterprises with a large number of employees and many structural divisions). Therefore, any company employee authorized to create this type of documentation and authorized to sign correspondence can sign a letter of refusal. This could be a secretary, a lawyer, a boss or a specialist in a department.

How to send a letter

The letter can be sent in different ways, in this case it is best to choose the one through which the original message arrived. The most acceptable way is to send it via Russian Post, but in this case you should take it registered with acknowledgment of delivery; you can also use delivery through a representative or courier (this method guarantees faster delivery). It is also acceptable to use fax, electronic means of communication and even social networks or instant messengers (but only on the condition that the sender of the initial letter himself uses this method of communication).

Letter of refusal to cooperate

If you need to create a letter of refusal to cooperate, look at its sample and comments to it.

1. At the beginning of the letter, write who it is intended for: indicate the name of the organization, position and full name of its representative, to whose name you are writing a response. Use a polite form of address, thank for the attention shown to your company and then move on to the essence of the message.
2. Be sure to refer to the letter in response to which you are writing a refusal, and indicate the circumstances that caused the negative reaction. If your opponent attached any additional papers to his proposal, indicate that you have read them.
3. If possible, express in your letter an expression of hope that cooperation will take place, without failing to include the conditions that must be met for this to happen.
4. Finally, sign the letter and date it.

Letter of refusal to participate in the event

When writing a letter of refusal to participate in an event, use the above guidelines for a letter of refusal to cooperate. Everything in the letter is standard, but mandatory: information about the sender and addressee, then the appeal, the refusal itself with a mention of the received proposal to participate in the event and an obligatory indication of the circumstances that served as the reason for the negative response, then the signature and date.

Letter of refusal of a job offer

Not only the company can receive a letter of refusal. In some cases, it can be expressed by a person who has nothing to do with the company: for example, an applicant for a position. If you are such a person, formulate the refusal also in accordance with the rules and regulations of business documentation. Use polite address, indicate the name of the job offered to you, as well as the reason why you are refusing it (do not forget that the potential employer may reconsider the terms of the job offered to you). At the end, be sure to sign and date it.